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Evidence Guide: ICTTEN510 - Undertake planned outage management

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTTEN510 - Undertake planned outage management

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare for implementation of planned outage

  1. Determine requirements and purpose of the outage from the outage plan, obtained from relevant personnel
  2. Analyse all relevant data to determine likely impact of the outage on clients and the network
  3. Notify customer of outage work and disruption to service
  4. Prepare for contingencies according to contingency plan, as specified in the outage plan
Determine requirements and purpose of the outage from the outage plan, obtained from relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse all relevant data to determine likely impact of the outage on clients and the network

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify customer of outage work and disruption to service

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare for contingencies according to contingency plan, as specified in the outage plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement planned outage

  1. Conduct and monitor outage work safely as prescribed, and implement contingency plan if required
  2. Restore system to normal operational status and conduct performance tests of the system according to specifications
  3. 2.3 Analyse test results and certify system is operating to manufacturer's specifications
  4. Notify relevant personnel of competed outage work and of service restoration
Conduct and monitor outage work safely as prescribed, and implement contingency plan if required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Restore system to normal operational status and conduct performance tests of the system according to specifications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

2.3 Analyse test results and certify system is operating to manufacturer's specifications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify relevant personnel of competed outage work and of service restoration

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake administrative tasks

  1. Document problems that occurred during outage or restoration of service and report these as continuous improvement according to enterprise quality assurance policy
  2. Complete required documentation and update records to reflect any changes made in the course of service restoration, according to enterprise policy
Document problems that occurred during outage or restoration of service and report these as continuous improvement according to enterprise quality assurance policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete required documentation and update records to reflect any changes made in the course of service restoration, according to enterprise policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for implementation of planned outage

1.1 Determine requirements and purpose of the outage from the outage plan, obtained from relevant personnel

1.2 Analyse all relevant data to determine likely impact of the outage on clients and the network

1.3 Notify customer of outage work and disruption to service

1.4 Prepare for contingencies according to contingency plan, as specified in the outage plan

2. Implement planned outage

2.1 Conduct and monitor outage work safely as prescribed, and implement contingency plan if required

2.2 Restore system to normal operational status and conduct performance tests of the system according to specifications

2.3 Analyse test results and certify system is operating to manufacturer's specifications

2.4 Notify relevant personnel of competed outage work and of service restoration

3. Undertake administrative tasks

3.1 Document problems that occurred during outage or restoration of service and report these as continuous improvement according to enterprise quality assurance policy

3.2 Complete required documentation and update records to reflect any changes made in the course of service restoration, according to enterprise policy

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for implementation of planned outage

1.1 Determine requirements and purpose of the outage from the outage plan, obtained from relevant personnel

1.2 Analyse all relevant data to determine likely impact of the outage on clients and the network

1.3 Notify customer of outage work and disruption to service

1.4 Prepare for contingencies according to contingency plan, as specified in the outage plan

2. Implement planned outage

2.1 Conduct and monitor outage work safely as prescribed, and implement contingency plan if required

2.2 Restore system to normal operational status and conduct performance tests of the system according to specifications

2.3 Analyse test results and certify system is operating to manufacturer's specifications

2.4 Notify relevant personnel of competed outage work and of service restoration

3. Undertake administrative tasks

3.1 Document problems that occurred during outage or restoration of service and report these as continuous improvement according to enterprise quality assurance policy

3.2 Complete required documentation and update records to reflect any changes made in the course of service restoration, according to enterprise policy

Evidence of ability to:

implement outage plan

comply with service assurance guidelines

comply with work health and safety (WHS) requirements and work practices

conduct performance tests to verify normal operation.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain electrical and optical principles

summarise legislation and licensing surrounding installation of telecommunications equipment

outline power requirements and electrical safety

summarise protection switching

clarify telecommunications networks

describe test equipment types suitable for tests to be undertaken

explain transmission hierarchy and switching principles

summarise transmission type and signals that may be encountered.